Política de reembolso
Return & Refund Policy
Last updated: August 2026
At MOBILRISE, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the procedure for returning products purchased through MOBILRISE.COM.
MOBILRISE is a brand operated by:
KC ECOMMERCE GROUP E.E.
Greece
All orders placed through MOBILRISE.COM are fulfilled from our European fulfilment warehouse in Slovakia. Returns are received, inspected and processed by our fulfilment and returns team in Slovakia.
Nothing in this policy limits or excludes any mandatory consumer rights that apply to you under applicable European Union or national consumer protection law.
1. Your Right to Withdraw — 14 Days
If you are a consumer purchasing products from MOBILRISE.COM online, you generally have the legal right to withdraw from your purchase without giving any reason.
You have 14 calendar days to exercise your right of withdrawal.
For an order containing one or more products, the withdrawal period begins on the day on which you, or a person designated by you other than the carrier, takes physical possession of the goods.
If your order contains multiple products delivered separately, the withdrawal period generally begins when you receive the last product.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires.
You can contact us at:
Email: sales@mobilrise.com
You may simply send us a clear statement stating that you wish to withdraw from your purchase. You do not have to provide a reason.
2. How to Request a Return
To initiate a return, please contact us at:
Please include:
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Your order number
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Your full name
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The product(s) you wish to return
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A clear statement that you wish to withdraw from the purchase
Once we receive your request, we will provide you with the appropriate return instructions and the return address for our returns facility in Slovakia.
Please do not send products to our registered company address in Greece or to any other address unless specifically instructed by MOBILRISE.
This is important because returns are handled through our designated fulfilment and returns facility in Slovakia.
3. Returning the Products
After informing us of your decision to withdraw, you must send the products back without undue delay and, in any event, within 14 days from the date on which you communicated your withdrawal to us.
The deadline is considered met if you send the products back before the 14-day period has expired.
Unless we have expressly agreed to cover the return cost, you are responsible for the direct cost of returning the products when exercising your statutory right of withdrawal.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.
MOBILRISE cannot be responsible for products lost or damaged during return transportation when the return shipment is arranged by the customer.
4. Condition of Returned Products
You have the right to handle and inspect the products to the extent necessary to establish their nature, characteristics and functionality.
Products should be returned with reasonable care and, where possible, in their original packaging together with any accessories or other items supplied with the order.
You may be liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
You do not lose your statutory right of withdrawal merely because you have handled or inspected the product, subject to the rules concerning diminished value described above.
5. Refunds Following Withdrawal
If you validly exercise your right of withdrawal, MOBILRISE will reimburse the payments received from you for the returned order, including the cost of the least expensive standard delivery option offered by MOBILRISE.
If you selected a more expensive delivery method than the least expensive standard delivery option available, we are not required to reimburse the additional cost.
The refund will normally be made using the same payment method that you used for the original transaction, unless you expressly agree to another method and provided that you do not incur any fees as a result.
MOBILRISE will process the refund without undue delay and, in accordance with applicable EU consumer law, no later than 14 days from the day on which we are informed of your decision to withdraw.
However, where permitted by applicable law, we may withhold the refund until:
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We have received the returned products; or
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You have provided evidence that the products have been sent back,
whichever occurs first.
6. Return Inspection and Processing
All returns are processed through our designated returns facility in Slovakia.
Once your returned products arrive at our Slovakian returns facility, they will be checked to confirm that the correct products have been returned and to assess their condition where relevant.
The return inspection does not remove or restrict your statutory consumer rights.
If the return is a valid exercise of your statutory right of withdrawal, any applicable refund will be processed in accordance with the refund terms described in this policy and applicable law.
7. Faulty, Damaged or Incorrect Products
If you receive a product that:
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Is defective or faulty;
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Is damaged;
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Does not correspond to the product you ordered; or
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Does not conform to the applicable sales contract,
please contact us at:
Please provide your order number and, where useful, photographs or other information showing the issue.
We will assess the issue and provide appropriate instructions for the return or resolution.
For products that are defective or do not conform to the contract, your statutory consumer rights apply.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
Where a return is required because a product is defective, damaged, incorrect or otherwise does not conform to the contract, MOBILRISE will bear the applicable return costs in accordance with mandatory consumer protection law.
8. Legal Guarantee for Defective Products
Consumers purchasing goods from MOBILRISE are protected by the applicable statutory legal guarantee rules.
Under EU consumer protection rules, consumers generally benefit from a minimum two-year legal guarantee for goods that are faulty or do not conform to the sales contract.
This legal guarantee is separate from the 14-day right of withdrawal.
The legal guarantee applies to products that are defective or do not conform to the contract and is not limited to the 14-day withdrawal period.
Depending on the circumstances and the applicable national law, available remedies may include repair, replacement, a price reduction or termination of the contract and refund.
Nothing in this policy limits your mandatory statutory rights.
9. Products Damaged During Delivery
If your order arrives damaged, please contact us at:
We recommend contacting us as soon as reasonably possible after receiving the order and providing photographs of:
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The outer packaging;
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Any visible shipping damage;
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The product; and
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The shipping label, where applicable.
Please retain the original packaging until the matter has been resolved, as it may be required for the investigation with the carrier.
Damage during delivery does not affect your statutory consumer rights.
10. Incorrect Product or Missing Item
If you receive an incorrect product or an item is missing from your order, please contact us at:
Please provide your order number and details of the issue.
We will investigate the matter and, where appropriate, arrange a replacement, refund or other remedy in accordance with your statutory rights.
11. Exchanges
MOBILRISE may offer exchanges for certain products, subject to availability.
If you would like to exchange a product for another model, colour or variant, please contact:
An exchange is not a substitute for any statutory rights you may have under applicable consumer law.
Where an exchange is not available, we may offer a return and refund and, where appropriate, ask you to place a new order.
12. Sale, Discounted and Promotional Products
Products purchased during sales, promotions or special offers are covered by the same statutory consumer rights as products purchased at their regular price.
A discounted price does not affect your statutory right of withdrawal or your rights concerning defective or non-conforming products.
Any voluntary commercial return conditions offered by MOBILRISE in addition to statutory rights will be clearly communicated separately.
13. Exceptions to the Right of Withdrawal
The 14-day right of withdrawal does not apply in certain situations established by applicable law.
Where relevant to the products sold by MOBILRISE, an exception may apply to sealed products that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
Any applicable legal exception will be interpreted and applied in accordance with the relevant consumer protection legislation.
If you are unsure whether a particular product can be returned, please contact us before sending it back:
14. Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before it enters our fulfilment process.
If the order has already been processed or dispatched, cancellation may no longer be possible before delivery. In that case, you may exercise your statutory right of withdrawal in accordance with this policy.
15. Return Address
Returns are handled through our designated fulfilment and returns facility in Slovakia.
For security and operational reasons, we do not publish the warehouse return address in this policy.
After you contact us regarding a return, we will provide you with the appropriate return instructions and return address.
Do not send a return shipment to the registered address of KC ECOMMERCE GROUP E.E. in Greece unless specifically instructed by MOBILRISE.
16. Refunds for Returns
Once the applicable return has been received and the refund becomes due under the applicable rules, MOBILRISE will initiate the refund to the original payment method.
The time required for the refunded amount to appear in your bank account or payment account may depend on your bank, card issuer or payment provider.
MOBILRISE is not responsible for delays occurring after the refund has been successfully initiated and which are caused by the customer's bank, card issuer or payment provider.
17. No Limitation of Statutory Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict or replace any statutory rights that you may have under applicable European Union or national consumer protection law.
If any provision of this policy conflicts with a mandatory consumer protection provision applicable to you, the mandatory legal provision will prevail.
Your statutory rights remain unaffected.
18. Contact Us
For all questions regarding returns, refunds, cancellations, exchanges, damaged products or defective products, please contact:
MOBILRISE
A brand of KC ECOMMERCE GROUP E.E.
Greece
Email: sales@mobilrise.com
For faster assistance, please include your order number in your email.
Model Withdrawal Form
If you wish to exercise your statutory right of withdrawal, you may use the following form. Use of this form is optional.
To:
MOBILRISE
A brand of KC ECOMMERCE GROUP E.E.
Greece
Email: sales@mobilrise.com
Subject: Withdrawal from Purchase
I hereby notify you that I withdraw from my contract of sale for the following product(s):
Order number: __________________________
Product(s): _____________________________
Order date: _____________________________
Date received: ___________________________
Customer name: __________________________
Customer address: ________________________
Date: ___________________________________
Signature (only if this form is submitted on paper):