How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Consumers generally have 14 calendar days from receiving their order to withdraw without giving a reason. Contact sales@mobilrise.com before the deadline, then return the products within 14 days. You are responsible for the direct return cost unless otherwise agreed. Products should be handled with reasonable care and may be subject to diminished-value deductions. Return instructions and the Slovakia return address will be provided after contacting us. See the full return policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at sales@mobilrise.com. Orders that have already been processed may not be eligible for changes.