Privacy policy
Privacy Policy
Last updated: August 18, 2026
MOBILRISE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
MOBILRISE is a brand operated by KC ECOMMERCE GROUP E.E., a company established in Greece.
MOBILRISE is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, store and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect or Process
When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:
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Contact details, including your name, address, billing address, shipping address, telephone number and email address.
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Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment-related information. Complete payment card information may be processed directly by our payment service providers rather than being stored by us.
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Account information, including your username, password, preferences and settings, where you create an account.
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Transaction information, including the products you view, add to your cart, purchase, return, exchange or cancel and your transaction history.
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Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
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Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
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Usage information, including information regarding how, when and where you interact with or navigate the Services.
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Marketing preferences, including your subscription status and preferences regarding promotional communications.
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Information relating to returns and refunds, including order numbers, returned products, return-related communications and refund information.
We do not intentionally request or collect special categories of personal data through the Services unless this is necessary and permitted by applicable law.
2. Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, subscribe to marketing communications, request a return or refund, or otherwise provide us with your personal information.
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Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
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From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
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From our partners or other third parties, including payment, logistics, advertising, analytics and technology providers where permitted by applicable law.
3. How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfil orders, arrange shipping, process purchases, returns, refunds and exchanges, maintain and manage your account, remember your preferences, provide customer support and improve the Services.
This may include using your personal information to provide product recommendations and create a customised shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email or other permitted channels, and showing you advertisements for our products or services.
Where consent is required by applicable law, we will obtain your consent before using your personal information for the relevant marketing or advertising purpose.
You may withdraw your marketing consent or unsubscribe from promotional communications at any time.
Security and Fraud Prevention
We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and prevent fraud, investigate potentially fraudulent, illegal, unsafe or malicious activity, protect our Services and users, and maintain website and transaction security.
Communicating With You
We use your personal information to provide customer support, respond to enquiries, communicate with you about orders, deliveries, returns, refunds and other transactions, and maintain our business relationship with you.
Legal and Regulatory Reasons
We may use personal information to comply with applicable laws and regulations, respond to valid legal processes or requests from competent authorities, maintain appropriate business and accounting records, resolve disputes, enforce our terms and policies, and establish, exercise or defend legal claims.
4. Legal Bases for Processing
Where the GDPR applies, we process your personal information on one or more of the following legal bases, depending on the circumstances:
Performance of a Contract
We process personal information where necessary to enter into or perform a contract with you, including processing and fulfilling your order, arranging delivery and handling returns and refunds.
Legal Obligation
We may process personal information where necessary to comply with legal obligations, including accounting, tax, consumer protection, fraud prevention and other applicable legal requirements.
Consent
Where required by law, we rely on your consent for certain processing activities, including certain marketing communications and non-essential cookies or similar technologies.
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Legitimate Interests
We may process personal information where necessary for our legitimate interests, provided that those interests are not overridden by your fundamental rights and freedoms.
These interests may include website security, fraud prevention, customer service, business administration, service improvement, analytics, defending legal claims and maintaining the security and functionality of the Services.
5. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy and applicable law.
Such circumstances may include:
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With Shopify, vendors and other third parties that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
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With fulfilment and warehouse providers involved in processing and shipping orders and handling returns.
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With courier, postal and logistics providers to deliver your orders and provide shipment tracking.
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With business and marketing partners where permitted by applicable law and, where required, with your consent.
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When you direct, request or otherwise consent to our disclosure of certain information to third parties.
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With our affiliates or otherwise within our corporate group.
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With professional advisers, including accountants, auditors, lawyers and other advisers where necessary.
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In connection with a business transaction such as a merger, acquisition, restructuring or bankruptcy.
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To comply with applicable legal obligations, lawful requests, court orders or requests from competent authorities.
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To enforce applicable terms and policies or protect and defend our Services, rights, property and users.
We do not sell your personal information.
6. Order Fulfilment and Returns in Slovakia
Orders placed through MOBILRISE.COM are fulfilled from our European warehouse operation in Slovakia.
Certain personal information necessary for fulfilment may therefore be shared with authorised fulfilment, warehouse and logistics providers.
This may include:
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Name;
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Shipping address;
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Email address;
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Telephone number;
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Order number;
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Products purchased;
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Shipping and tracking information.
The information is used only to the extent necessary to fulfil your order, arrange delivery, provide tracking information and provide related customer service.
Returns and refunds are also handled through our designated fulfilment and returns operation in Slovakia.
Where personal information is processed by a third-party service provider on our behalf, the provider will be required to process the information in accordance with applicable data protection requirements and our instructions.
7. Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
In addition, Shopify may process information obtained from your interactions with our store, other merchants and Shopify in connection with certain Shopify features and services.
To learn more about how Shopify uses personal information and about rights that may apply to Shopify's processing, please review the Shopify Consumer Privacy Policy.
You may also visit the Shopify Privacy Portal where applicable.
8. Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts and similar technologies to operate, secure and improve the Services and, where permitted, understand how visitors use our website and support advertising and marketing activities.
These technologies may include:
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Strictly necessary cookies;
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Functional cookies;
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Analytics cookies;
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Advertising and marketing cookies.
Strictly necessary cookies may be used where necessary for the operation, security and functionality of the Services.
Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent before activating those technologies.
You may manage your cookie preferences through the cookie consent mechanism available on the website.
9. Analytics, Advertising and Marketing Technologies
We may use third-party analytics and advertising technologies to understand website activity, measure advertising performance and promote MOBILRISE products.
Depending on the services actually used by MOBILRISE, these may include technologies provided by services such as Google, Meta and other advertising or analytics providers.
These technologies may process information such as device information, online identifiers, website interactions, advertising interactions and information about how you use the Services.
Where required by applicable law, we will obtain consent before activating non-essential analytics or advertising technologies.
10. Payment Service Providers
Payments made through MOBILRISE.COM may be processed by third-party payment providers.
Depending on the payment method selected, payment providers may process information necessary to:
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Authorise and complete payments;
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Detect and prevent fraudulent transactions;
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Process refunds;
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Maintain payment security.
Payment providers may act as independent controllers or processors depending on the relevant service and applicable legal framework.
We generally do not have access to your complete payment card number or security code when these details are processed directly by the relevant payment provider.
11. Third-Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties.
If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security practices of such third-party websites.
Our inclusion of links to third-party websites does not, by itself, imply endorsement of the content, services or owners of those websites.
12. Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the applicable age of majority where prohibited by law.
If you are a parent or legal guardian and believe that a child has provided personal information to us unlawfully, please contact us using the details below so that we can review and, where legally required, delete the information.
13. Security and Retention of Your Information
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
The length of time we retain personal information depends on factors such as:
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Whether we need the information to provide the Services;
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Whether we need the information to maintain an account;
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Whether the information is necessary to fulfil an order or process a return;
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Whether we are required to retain it for accounting, tax or other legal obligations;
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Whether the information is necessary to resolve disputes;
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Whether we need it to establish, exercise or defend legal claims;
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Whether you have consented to a particular processing activity.
We retain personal information only for as long as reasonably necessary for the relevant purpose or as required or permitted by applicable law.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
14. Your Rights and Choices
Depending on where you live and subject to applicable legal limitations, you may have the following rights regarding your personal information:
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Right to Access: You may request access to personal information that we hold about you.
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Right to Rectification: You may request correction of inaccurate or incomplete personal information.
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Right to Erasure: You may request deletion of personal information in certain circumstances.
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Right to Restriction: You may request restriction of processing in certain circumstances.
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Right to Object: You may object to certain processing activities, including processing based on legitimate interests and direct marketing.
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Right to Data Portability: In certain circumstances, you may request a copy of your personal information in a structured, commonly used and machine-readable format.
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Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
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Rights concerning Automated Decision-Making: Where applicable, you may have rights concerning decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.
These rights are not absolute and may be subject to limitations and exceptions under applicable law.
15. Managing Communication Preferences
We may send promotional communications where permitted by applicable law.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails or by contacting:
If you opt out of promotional communications, we may still send non-promotional communications that are necessary for your orders, transactions, account or customer service.
16. How to Exercise Your Privacy Rights
You may exercise your privacy rights by contacting us at:
Please clearly describe your request.
We may need to verify your identity before processing certain requests, where permitted or required by applicable law.
We will respond to valid requests without undue delay and generally within one month, subject to the conditions and extensions permitted by the GDPR.
The exercise of GDPR rights is generally free of charge, although applicable law may permit us to charge a reasonable fee or refuse a request in limited circumstances, such as where requests are manifestly unfounded or excessive.
17. Complaints
If you have concerns about how we process your personal information, we encourage you to contact us first at:
You may also have the right to lodge a complaint with the competent data protection supervisory authority.
As KC ECOMMERCE GROUP E.E. is established in Greece, the Hellenic Data Protection Authority (HDPA) is the relevant Greek supervisory authority, without prejudice to any rights you may have to lodge a complaint with another competent supervisory authority under applicable GDPR rules.
You can find information about the Hellenic Data Protection Authority at:
Hellenic Data Protection Authority
18. International Transfers
Some of our service providers, including technology, payment, analytics, advertising and other providers, may process personal information outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we will rely on an appropriate legal transfer mechanism recognised under applicable data protection law.
Depending on the circumstances, this may include:
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An adequacy decision of the European Commission;
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Standard Contractual Clauses approved by the European Commission;
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Other legally recognised safeguards.
19. Automated Decision-Making and Profiling
We may use automated technologies, analytics or advertising tools to understand interactions with our Services, personalise content or advertising, detect fraud or improve the shopping experience.
Where such processing constitutes automated decision-making or profiling that is subject to specific rights under applicable law, we will provide the information and rights required by that law.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
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Changes to our business or Services;
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Changes to our technology or service providers;
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Changes to the way we process personal information;
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Changes in applicable legislation or regulatory requirements.
When we update this Privacy Policy, we will update the "Last updated" date at the top of this page and provide any additional notice required by applicable law.
21. Contact
If you have questions about this Privacy Policy, our privacy practices or the way we process your personal information, or if you wish to exercise your privacy rights, please contact us:
MOBILRISE
A brand of KC ECOMMERCE GROUP E.E.
Pedino, 611 00
Greece
Email: sales@mobilrise.com
For the purposes of applicable data protection laws, KC ECOMMERCE GROUP E.E. is the data controller for personal information processed through MOBILRISE.COM, except where a third party acts as an independent controller for its own processing activities.
Last updated: August 18, 2026