Shipping policy
Shipping Policy
Last updated: August 18, 2026
At MOBILRISE, we aim to provide fast, reliable and convenient delivery across the European Union.
All orders placed through MOBILRISE.COM are fulfilled from our European warehouse operation in Slovakia.
This Shipping Policy explains how orders are processed, dispatched and delivered.
1. Shipping Across the European Union
MOBILRISE currently offers delivery to countries throughout the European Union.
Orders are dispatched from our fulfilment warehouse in Slovakia, allowing us to provide fast delivery across the EU.
Available shipping methods and the applicable shipping cost for your destination will be displayed during checkout before you complete your purchase.
2. Order Processing
Orders are processed on business days, Monday through Friday, excluding applicable public holidays.
Our daily order cut-off time is:
12:00 PM (12:00) Slovakia local time
Orders placed before 12:00 PM
Orders placed before the daily cut-off time on a business day are normally processed for dispatch on the same business day.
Orders placed after 12:00 PM
Orders placed after the daily cut-off time will normally be processed on the following business day.
Orders placed on weekends or public holidays
Orders placed during weekends or public holidays will normally be processed on the next available business day.
The processing time refers to the time required for our warehouse to prepare and hand over the order to the carrier. It is separate from the delivery/transit time.
3. Delivery Times
Because all orders are dispatched from Slovakia, delivery times vary depending on the destination country and the carrier service selected.
Nearby EU destinations
For EU countries located closer to our fulfilment centre, the estimated transit time is:
1–2 business days
More distant EU destinations
For EU countries located further from our fulfilment centre, the estimated transit time is:
3–4 business days
Delivery times are estimated and not guaranteed, unless a specific guaranteed delivery service has been expressly offered and purchased.
Actual delivery times may vary depending on the destination, carrier, local delivery conditions and circumstances outside our reasonable control.
4. Estimated Delivery Time
The estimated delivery time consists of:
Order processing time + carrier transit time
For example, an order placed before our 12:00 PM Slovakia time cut-off on a business day may be processed for dispatch that same day, after which the applicable transit time begins.
The delivery estimate shown during checkout or communicated by the carrier should be considered the most relevant estimate for your specific order.
5. Shipping Costs
Shipping costs are calculated based on the destination, available shipping method and other applicable order conditions.
The applicable shipping cost will be clearly displayed during checkout before you complete your purchase.
Because shipping rates may vary by destination and service level, MOBILRISE does not publish a single EU-wide shipping rate in this policy.
Any applicable free-shipping promotions or minimum order requirements will be clearly communicated on the website or during checkout.
6. Shipping Carriers
Depending on the destination and shipping method selected, orders may be delivered through major European and international logistics providers.
These may include carriers such as:
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DPD
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DHL
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GLS
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Other established European or international delivery providers
The carrier used for your order may vary depending on the destination, service availability and fulfilment requirements.
MOBILRISE reserves the right to select the most appropriate carrier for a particular shipment.
7. Tracking Information
Once your order has been dispatched from our warehouse, you will receive an automated email containing your shipment tracking information.
The tracking information may include:
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Carrier name;
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Tracking number;
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Tracking link;
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Shipment status.
Tracking information may take some time to become active after the parcel has been handed over to the carrier.
If your tracking information does not appear to update immediately, please allow a reasonable period for the carrier's first scan.
8. Delivery Address
Please ensure that your shipping address is complete and accurate when placing your order.
MOBILRISE cannot be responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable consumer protection law.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at:
We will make reasonable efforts to update the address before the order is dispatched.
Once an order has been handed over to the carrier, address changes may no longer be possible or may be subject to the carrier's procedures.
9. Failed Delivery
If a carrier is unable to deliver your order because nobody is available to receive it, the address is incorrect, delivery is refused or another delivery attempt is required, the carrier may:
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Attempt delivery again;
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Leave the parcel at an authorised pickup location;
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Contact you to arrange delivery;
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Return the parcel to the sender.
The specific procedure depends on the carrier and destination country.
If your parcel is returned to us because of an incorrect address or another issue attributable to the customer, please contact:
We will work with you to determine the appropriate next steps.
Nothing in this section limits any mandatory consumer rights.
10. Delayed Deliveries
Although we work with established carriers and aim to deliver orders within the estimated delivery times stated above, delays can occasionally occur.
Possible causes include:
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Carrier operational delays;
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Severe weather;
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Public holidays;
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Transport disruptions;
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High parcel volumes;
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Customs or regulatory procedures where applicable;
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Technical problems;
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Strikes;
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Other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us at:
We will review the shipment status and, where appropriate, contact the carrier or initiate an investigation.
Estimated delivery times do not reduce or replace your statutory consumer rights.
11. Lost Shipments
If a shipment appears to be lost in transit, please contact us at:
Please provide your order number and any relevant tracking information.
We may need to initiate an investigation with the carrier before determining the appropriate resolution.
Where a shipment is confirmed as lost, MOBILRISE will provide the appropriate remedy in accordance with the applicable sales contract and mandatory consumer protection law.
12. Damaged Shipments
If your parcel arrives visibly damaged, we recommend taking photographs of:
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The outer packaging;
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Any visible damage;
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The product;
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The shipping label.
Please contact us at:
as soon as reasonably possible.
Where appropriate, we may request photographs or additional information to assist with the carrier investigation.
Your statutory consumer rights remain unaffected by any carrier damage reporting procedure.
13. Customs and Import Duties
MOBILRISE orders shipped between EU Member States are dispatched from our warehouse in Slovakia.
For standard shipments within the European Union, customers should not normally be required to complete import customs procedures or pay import duties merely because the order is shipped from another EU Member State.
If MOBILRISE offers delivery to destinations outside the European Union in the future, additional customs, import duties, taxes or other charges may apply and will be communicated where required.
14. Delivery to Remote Areas
Certain remote or geographically difficult-to-reach areas may have longer delivery times or limited delivery services.
Where applicable, the available delivery options and estimated delivery time will be displayed during checkout.
15. Public Holidays
Delivery and processing times are calculated using business days.
Public holidays may affect warehouse processing and carrier transit times.
Orders placed during a weekend or public holiday will normally be processed on the next available business day.
Carrier operations may also vary by destination country during national and regional public holidays.
16. Delivery Delays and Consumer Rights
MOBILRISE aims to fulfil orders without undue delay and within the delivery period communicated to you.
Where no specific delivery period has been agreed, applicable EU consumer law generally requires delivery without undue delay and, unless otherwise agreed, no later than 30 days after the conclusion of the contract.
If we fail to deliver within the applicable agreed period or statutory period, your rights under applicable consumer law may include requesting delivery within an additional appropriate period and, in certain circumstances, terminating the contract and receiving a refund.
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights.
17. Changes to Shipping Services
We may change available carriers, shipping methods or delivery services from time to time in order to improve our fulfilment operations.
Any available shipping method and applicable price will be shown at checkout before you complete your purchase.
Changes to shipping services will not affect orders that have already been accepted, except where necessary to comply with applicable law or where a particular delivery service becomes unavailable for reasons outside our reasonable control.
18. Contact Us
If you have any questions regarding shipping, delivery, tracking or an order that has not arrived, please contact:
MOBILRISE
A brand of KC ECOMMERCE GROUP E.E.
Pedino, 611 00
Greece
Email: sales@mobilrise.com
Please include your order number whenever contacting us about an existing order.
Last updated: August 18, 2026